Changes in the service organization of Philips Imaging Systems in Finland

januari 19, 2015

Vantaa, Finland


Philips will purchase the service operations related to the Philips imaging equipment from Mediq effective 1st April in 2015. All employees in the Mediq Customer Service organization working with Philips Imaging Systems will be offered to join the new Philips Customer Service organization.


This investment further underlines Philips' commitment to the health care markets in Finland. Philips Healthcare has had a direct sales, marketing and service organization in Finland since the year 2000 and Philips itself has been responsible for the sale of the imaging equipment since April 2014. In addition, Philips’ magnetic therapeutic equipment product development and manufacturing unit is operating in Finland.


The objective of this changed setup of the service operations related to Philips' imaging equipment is to offer a more seamless flow of information directly from the manufacturer to the customer and the other way around as well as to further enhance service value propositions in the area of pro-active service. We will strive to implement the changes in the service organization with minimum disruption securing that customers will continue to find customer service and support of a very high quality.


With the transfer of the service operation to Philips, the service agreements of the customers are also transferred from Mediq to Philips. The transfer of the agreement will not require any action by the customers. We will be contacting each customer separately.


Mediq will continue to provide the service for Philips' imaging equipment as normal until the enforcement of the sale. There will be separate information as regards new contact information or other possible changes in the operations during the first quarter of the year 2015.


Please contact the undersigned for any further information relating to the matter.

Please contact the undersigned for any further information relating to the matter

Philips Oy
Jarno Eskelinen, Toimitusjohtaja
Phone:  0400 322 870


Mediq Suomi Oy
Ilari Vaalavirta, Toimitusjohtaja
Phone: 020 112 1600


About Royal Philips:

Royal Philips (NYSE: PHG, AEX: PHIA) is a diversified health and well-being company, focused on improving people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting. Headquartered in the Netherlands, Philips posted 2013 sales of EUR 23.3 billion and employs approximately 115,000 employees with sales and services in more than 100 countries. The company is a leader in cardiac care, acute care and home healthcare, energy efficient lighting solutions and new lighting applications, as well as male shaving and grooming and oral healthcare. News from Philips is located at .

Information relating to Mediq

Mediq is an international provider and market leader of health care materials and equipment, medicines and associated services in North Europe. The company operates in 14 countries. Mediq Suomi Ltd has approximately 160 employees serving the health care and laboratory field professionals. We assist our customers cost-effectively to provide health and study results.