Terminology
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Description
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Asset Description
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Philips internal asset description
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Asset ID
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Philips internal asset number
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Case - Priority
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1 - Critical Need
2 - System Down 3 - System Restricted 4 - Intermittent problem 5 - Scheduled Activity |
Case activity -Type
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Problem Reported by customer
Safety Question T2 Activities External Remarks |
Case Number
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Philips internal case number
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Case Origin
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Phone: case reported via Philips Customer Care center by phone Web: cases reported via Customer Services Portal |
Case Status
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New: Case is logged. In Process: Philips Service Engineer is handling the case Fixed: Reported issue has been solved. Closed: Case is closed and archived. |
Custom Asset Name
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Customized asset name entered by Customer Portal Manager
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Event Type
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Corrective Maintenance
Preventative Maintenance Field Change Order Installation Application Support Customer Information Contractual Upgrade |
Expiration Status (Contracts)
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Green: >90 days from today Yellow: >30 and <90 days from today Red: <30 days from today |
Functional Location Description
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Physical location of the device/asset as per Philips install base records
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Install Date
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Installation date as per Philips install base records
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Line Item Description
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Description of the Philips contract
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Line Item Number
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Entitlements number from Philips Contract Number associated to this asset
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PO
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Purchase Order
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Product Modality
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Group of Product family such as:
MR: Magnetic Resonance US: Ultrasound, CT: Computed Tomography IXR: Interventional X-Ray |
Report Closure Date
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Closure date reported by Philips Service Engineer
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SAP SWO
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Internal Philips SAP reference number
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Serial Number
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Serial Number of the Asset
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Service Contract
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Philips Service Contract Number
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Service Performance & Quality Report
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If entitled for your asset, you're able to download the Service Performance and Quality Report for this asset
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Service Type
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Onsite
Remote Bench repair Parts Only Sub-contractor service |
Ship To
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Account to which the contract has been sold to
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Status
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Active, Inactive, …
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Technical ID (Tech ID)
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Philips internal technical ID
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UDI
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Unique Device Identifier
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