"The 'Historical Cases' button can be used to view the cases closed before the Philips Customer Service organization moved from their legacy platform to the new ServiceMax platform. These dates are market (/country) dependent.
Region
Market (Countries)
Date
Asia
Australia / New Zealand
October 1st 2018​​​
Asia
Indonesia
October 1st 2018​​​
Asia
Malaysia
October 1st 2018​​​
Asia
Philippines
October 1st 2018​​​
Asia
Singapore
October 1st 2018​​​
Asia
​South Korea
October 1st 2018​​​
Asia
​Thailand
October 1st 2018​​​
Asia
Vietnam 
October 1st 2018​​​
EMEA
Africa
No historic data available
EMEA
Central Eastern Europe
No historic data available
EMEA
France
October 1st 2018​​​
EMEA
Middle East and Turkey
No historic data available
EMEA
UKI (UK and Ireland)
October 1st 2018​​​