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Healthcare consulting

Clinical services plan for performance improvement and growth

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Collaborating to create a Strategic Growth Plan focused on performance improvement

Augusta University Health (AU Health) sought to develop a strategic and comprehensive plan for actionable clinical growth.


Philips worked closely with AU Health’s management and clinical staff to identify key clinical program strategies and areas of opportunity that would allow AU Health to achieve market growth and rapidly transition to a value provider.

A Strategic Growth Plan was developed, integrating many performance improvement project recommendations. The Philips-AU Health team also established work streams to assess, recommend, and implement change initiatives for the next-level clinical service areas.

Our Approach

The Philips team assessed 14 clinical programs (product lines) to measure performance and identified programs with the greatest growth potential. Four clinical programs were selected for ‘deep-dive’ review:

 

  • Cardiothoracic
  • Cancer
  • Orthopedic
  • Pediatrics

 

The consultants also developed a Clinical Services Toolkit to enable AU Health to self-complete future clinical service reviews and program development for the remaining product lines.

Market attractiveness summary

market attractiveness summary
Market attractiveness scoring is an overall assessment of opportunities available in AU Health’s service area for each product line.

Clinical services toolkit 

Process timeline and process instructions
Document templates to guide discussions
Analytical packet with data files and instructions to facilitate analysis
A Clinical Services Toolkit was created to enable AU Health to identify and implement change initiatives for the next-level clinical service areas.

Results*

 

Operational plans were developed for each of the selected programs and an overall Strategic Growth Plan was established focusing on healthcare performance improvement recommendations.

AU Health is implementing the Strategic Growth Plan including initiatives based on the project recommendations. These applications aided AU Health in moving from a fee-for-service to fee-for-value provider.

 

Using the new Clinical Services Toolkit, AU Health has established work streams to assess, recommend, and implement change initiatives for the next-level clinical service areas.

 

* Results from case studies are not predictive of results in other cases. Results in other cases may vary.

Operational plans were developed for each of the selected programs and an overall Strategic Growth Plan was established focusing on healthcare performance improvement recommendations.

AU Health is implementing the Strategic Growth Plan including initiatives based on the project recommendations. These applications aided AU Health in moving from a fee-for-service to fee-for-value provider.

 

Using the new Clinical Services Toolkit, AU Health has established work streams to assess, recommend, and implement change initiatives for the next-level clinical service areas.

Operational plans were developed for each of the selected programs and an overall Strategic Growth Plan was established focusing on healthcare performance improvement recommendations.

AU Health is implementing the Strategic Growth Plan including initiatives based on the project recommendations. These applications aided AU Health in moving from a fee-for-service to fee-for-value provider.

 

Using the new Clinical Services Toolkit, AU Health has established work streams to assess, recommend, and implement change initiatives for the next-level clinical service areas.

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Recent success

  • A focus on clinical growth at AU Health

    Customer story

    A focus on clinical growth at AU Health

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Related practice area

  • Performance Improvement

    Performance Improvement

    A collaborative approach to improving operational efficiency for increased patient satisfaction in a hospital department or across an enterprise.