As WMC’s ED performance improved, arrival-to-admit and inpatient bed requests/delays began to rise. This triggered an increased urgency to improve the efficiency of all patient throughput processes across the hospital. Educating the staff on the importance of such dedicated efforts and their impact on long-term success was also identified as an urgent next step.
The Philips consultants assessed the hospital-wide processes impacting patient throughput and identified several areas for improvement. They helped create and worked with an oversight team, steering committee, and six multi-disciplinary, employee-led work-groups. Focus was on patient touch points that effected length of stay (LOS) including patient access, patient placement, patient care, patient support, patient discharge, and a performance scorecard.
This was followed by a six-month execution phase in which they developed, tested, and implemented the solutions.