The Philips team started at the Wembley facility in Western Australia and followed a comprehensive process to identify and prioritize “just start” short term and “game changer” longer term strategies. For instance, the team shadowed and interviewed staff of six different sites in their daily work and patients in various stages of the treatment cycle. They also reviewed current state, volume and activity data and market information.

In addition, they evaluated local governance structures, cultures and styles of leadership and incorporated knowledge of current and potential IT applications. They conducted a comprehensive review of the facility design evaluating spatial effectiveness, patient and staff experience. Finally, they facilitated a co-creation event with over 60 participants that included patients, representatives from national advocacy groups and cross-functional staff.