The ability to request technical or clinical support on your own terms is one of the most popular features in the portal. That said, not everyone has the permission to request support. The request support feature is reserved only for users with Create Case Authorizations. If you do not see the button to request support, it means you can only view information.
How to request support You can create other service from the: 1. Home Page 4. Installed Product Details Page
When you request other services the system will require that you identify the Installed Product to proceed.
You may identify an Installed Product based on any of the associated fields (Installed Product number, Installed Product name, Tech ID, Serial Number, Customer Inventory Number and Custom IP Description). When possible, it is best practice to start the case creation process from the IP detail page.
The next screen is the Case Detail screen created by your submission. Here you can note the Case Number generated by the system. In this example the box, ‘PHI Data’ is checked, because patient data was entered.
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